Returns
DreamGYM Inc. wants you to be satisfied with your purchase. Prior to making a purchase, please be sure to ask any questions you might have about your order. In the event that you are unhappy with your purchase, we accept returns within 30 days of receipt. Returned items must be unused, unwashed, and in resellable condition with original packaging. We will refund the purchase price of your item but not the original shipping charge. If the item had free shipping or shipping included with the purchase price, the actual cost of shipping may be deducted from your refund. Customers are responsible for return shipping costs.
Return shipments should be made with a proof of purchase to the following address:
For Canadian customers:
DreamGYM Inc.
3135 Universal Dr.
Unit 13
Mississauga, ON
L4X 2E6 Canada
For US customers:
DreamGYM Inc.
4220 Hyde Park
Unit # 27897
Niagara Falls, NY
14305 US
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@kidsdreamgym.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kidsdreamgym.com and send your item to:
For Canadian customers:
DreamGYM Inc.
3135 Universal Dr.
Unit 13
Mississauga, ON
L4X 2E6 Canada
For US customers:
DreamGYM Inc.
4220 Hyde Park
Unit # 27897
Niagara Falls, NY
14305 US
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
For Canadian customers:
DreamGYM Inc.
3135 Universal Dr.
Unit 13
Mississauga, ON
L4X 2E6 Canada
For US customers:
DreamGYM Inc.
4220 Hyde Park
Unit # 27897
Niagara Falls, NY
14305 US
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.